PRIVACY POLICY

‘Kirstie Watson Author’ is an operating name under the company Telltale Tots Ltd.

The purpose of this policy is to set out the Telltale Tots Ltd commitment and procedures for protecting personal data.

As of 25th May 2018, the laws regarding data protection are changing, with the introduction of the General Data Protection Regulation (or GDPR).

At Telltale Tots we remain committed to protecting the privacy of your information, and to be as open and as transparent as possible. We take your data security seriously.

Why we need your data

If you order a product, have a query about our services, subscribe to our blog, or book an author visit online, we need to know who you are and how to contact you.

How we collect data from you

We collect data from you when you order a product online, fill in a contact form, book an event or author visit, or subscribe to our blog or newsletter.

You will be asked to provide: your email address, name, phone number, address/school address, details for participating child(ren) (for events) and to confirm whether you would like to opt in/out of photography and whether you would like to receive marketing communications from us.

Analytics

Like many websites we use Google Analytics to collect anonymous data about the users of our sites, such as how often they visit, what pages they visit, what time they visit, how long they stay, and what country they are visiting from.

This data is collected using cookies and from your IP address, and the resulting statistics are used for the following purposes:

  • Improving website usability

  • Tracking the success of marketing campaigns

  • Pattern analysis

  • You can prevent Google Analytics from collecting this information by installing the google opt-out browser addon: https://tools.google.com/dlpage/gaoptout

We also monitor browsing habits through a Wix-developed analytical tool. This will retain analytics about website use on the Wix servers.​

Where and how your data will be used

Your data will only ever be used for the following internal uses:

  • To contact your directly (either by phone, SMS or email) in relation your order, query, or event booking.

  • If you’ve opted into marketing communications: to contact you with regards to upcoming news, offers, and competitions.

Please note: we don’t sell data and will never share data with third parties without first obtaining your consent.

Who has access to your data?

There are three parties who deal with / have access to this information:

  • Kirstie Watson – Author and Owner of Telltale Tots Ltd

  • Paypal – secure online payment system

  • WIX - website provider, online payment system and, marketing tool

We have contracts with each of these third-party companies and review their policies and procedures on a regular basis.

Where and how your data is stored

When you contact us via a form on our website:

  • All data we collect is done so over encrypted connections (https).

  • All data is stored on secure Wix servers (see their privacy policy here: https://www.wix.com/about/privacy.

When you book an event or author visit online, your data goes via a secure link to Book That In, where it is securely stored under your own customer account.

When you pay for your booking, or buy any books, you are directed towards Paypal or Wix Payments, as our preferred online payment systems.

Paypal will store your details securely on their system (you have access to this information via your own Paypal account).

If you choose to use the Wix Payments option and want to know how your data is handled by them, you can review their Privacy Policy here: https://www.wix.com/about/privacy.

If you have subscribed to our blog, your details (name and email address), will be stored securely by Wix, you can review their Privacy Policy here: https://www.wix.com/about/privacy.

If you opt into marketing communications at any point, your name and email address will be securely stored by Wix.

How we protect your data

We treat all data with the utmost care and take appropriate steps in compliance with data protection regulation to ensure it is kept safe.

  • All data we collect is done so over encrypted connections (https).

  • All data is stored by Wix.com and their state of the art technology.

What if there is a data breach?

Telltale Tots takes every precaution to minimise the possibility of a data breach, but in such an event, we will immediately notify the Information Commissioners Office (ICO) and take steps to minimise the impact, and to ensure that those affected are kept informed.

https://ico.org.uk/for-organisations/report-a-breach/

How long do we keep hold of your information?

We retain your information for the minimum period possible for business/accounting or legal reasons. Once it is no longer required, we will ensure that your information is confidentially destroyed.

If you would like further details of our data retention periods, please email us at kirstie@telltaletots.co.uk

What if you want to check on the information we hold about you?

You can request a copy of all information held about you at any time. Simply email kirstie@telltaletots.co.uk

What if you want to update your information?

You can update/change the information we hold on you at any time. Simply email kirstie@telltaletots.co.uk

What if you don’t want to receive any more communications?

You can withdraw consent by simply clicking the UNSUBSCRIBE button in an email OR email us directly at: kirstie@telltaletots.co.uk

Your data will be deleted from all of our systems ASAP (as per your right to be forgotten), and you will not receive any further communications from us.

Contact

For any queries relating to our privacy policy, please contact us by email: kirstie@telltaletots.co.uk

Changes to this Privacy Policy

Telltale Tots reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website.

Last Updated: 14.09.2020

 
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